This Privacy Policy explains how Bakeology (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit bakeologyae.com, place orders, submit our Corporate Bakery Packages form, partner with us for frozen pastries, or otherwise interact with us online or offline. We operate in the United Arab Emirates (UAE) and process personal data in accordance with applicable laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL) and, where relevant, the EU/UK GDPR.

---

1) Who we are & how to contact us

Bakeology
Website: bakeologyae.com
Email: bakology@outlook.com
Phone: 0564565656

2) Information we collect

• Identity & contact details: name, email address, phone number, and (if provided) company details for corporate orders.
• Order & transaction data: items purchased (e.g., croissants, Moroccan sweets, sandwiches, cakes & pastries, coffee beans, freshly baked items), order totals, delivery/pickup preferences, and fulfillment status.
• Corporate/B2B form data: information you submit via our “Corporate Bakery Packages: Order Form” (e.g., Name, Email, Subject, Message) and any requirements for events, office celebrations, or bulk/frozen pastry partnerships.
• Payment information: processed securely by our payment provider(s). We receive limited payment metadata (e.g., success/failure, transaction ID). We do not store full card details on our servers.
• Communications: emails, inquiries, support messages, and feedback (including reviews you choose to share).
• Technical data: IP address, device/browser type, pages viewed, referring/exit pages, approximate location, and cookie identifiers collected through cookies and similar technologies.
• Marketing preferences: newsletter or promotional opt-ins/opt-outs, if offered and chosen by you.

3) How we use your information

• To operate our website and fulfill your orders (including bulk and corporate requests).
• To manage B2B partnerships (e.g., supplying frozen pastries to restaurants/cafés).
• To respond to messages sent through our contact and corporate order forms.
• To process payments, refunds, and resolve order issues.
• To personalize your experience (e.g., remembering cart/session choices).
• To analyze site performance and improve products, menus, and services.
• To send service communications (order confirmations, updates). Marketing messages are sent only with your consent, where required, and you can opt out anytime.
• To comply with legal obligations and prevent fraud or misuse.

4) Legal bases for processing (where applicable)

• Contract: to provide products/services you request and to fulfill orders.
• Consent: for optional marketing and non-essential cookies.
• Legitimate interests: to improve our website, ensure security, and support reasonable business operations (balanced against your rights).
• Legal obligation: to satisfy accounting, tax, and compliance requirements.

5) Cookies & analytics

We use cookies and similar technologies to keep our site secure and functional (e.g., cart/session), measure traffic and performance, and—if enabled—support marketing. You can manage non-essential cookies via your browser settings and any on-site cookie controls. Blocking some cookies may impact site functionality.

• Essential: security, authentication, cart, checkout.
• Analytics: site usage and performance measurement.
• Marketing (optional): promotional measurement and relevance (only if enabled).

6) Sharing your information

We do not sell personal data. We may share limited data with:

• Service providers who support our operations (e.g., hosting, payment processing, email/SMS, analytics, delivery/courier partners). These providers process data under our instructions.
• Professional advisors (legal, accounting, compliance) under confidentiality duties.
• Authorities where required by law or to protect rights, safety, or property.
• Business transfers: in case of a merger, acquisition, or reorganization, subject to appropriate safeguards.

7) International transfers

Some service providers may process data outside the UAE. Where required, we implement safeguards (e.g., contractual clauses and assessments) to protect your information.

8) Data retention

We keep personal data only as long as necessary for the purposes described above, including to meet legal, tax, and accounting requirements, resolve disputes, and enforce agreements. Specific retention periods vary by record type and legal obligations.

9) Your rights

Subject to applicable law (including UAE PDPL and, if applicable, GDPR), you may have the right to access, correct, delete, or restrict processing of your personal data; object to certain processing; withdraw consent where processing is based on consent; and request data portability. You may also have the right to lodge a complaint with a competent authority.

To exercise your rights, contact us at bakology@outlook.com or call 0564565656. We may need to verify your identity before responding.

10) Children’s privacy

Our products and services are intended for general audiences. If we learn that we have collected personal information from a child without required parental/guardian consent, we will take reasonable steps to delete it.

11) Security

We implement administrative, technical, and physical safeguards designed to protect personal data. No method of transmission or storage is completely secure; we continually work to improve our protections but cannot guarantee absolute security.

12) Third-party links

Our website may link to third-party sites or services. Their privacy practices are governed by their own policies, which we recommend reviewing.

13) Marketing preferences

If we send marketing communications, you can opt out at any time using the unsubscribe link (if email) or by contacting us. We will still send essential service messages related to your orders.

14) Changes to this Policy

We may update this Privacy Policy from time to time. The “Last updated” date reflects the latest revision. Material changes will be highlighted on this page and, where appropriate, communicated by other means.

15) How to reach us

Questions about this Policy or our privacy practices?
Email: bakology@outlook.com
Phone: 0564565656
Website: bakeologyae.com